Medical Receptionist (Clinical Assistant), 11/12 Pay Plan (104969)

Sonoma State Unversity
February 7, 2020
United States of America
Job Type


Department Name
Student Health Center

Salary and Benefits
This is a full-time, non-exempt probationary position scheduled to work 11 months each year. The compensation for the 11 months of work will be paid out over 12 months with the month of May observed. Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $31,200 to $34,800 annually.

In accordance with the California State University 11/12 pay plan, the salary earned for months worked will ultimately be pro-rated to an 11/12 salary schedule and paid over 12 months in equal increments, with benefits covered for the entire 12 months. Under the 11/12 schedule, the anticipated starting salary placement is anticipated to be in the range of $2,383 to $2,658 per month, paid over 12 months with continuous benefits eligibility. Should the starting date not coincide with a standard 11/12 pay plan cycle, the employee will start at an equivalent full time 12 month salary rate with the month of May off and be converted to the 11/12 rate in June 2020.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

A comprehensive benefits summary for this position is available online by clicking the View Benefits Summary link or by request from SSU Human Resources.

Application Deadline
This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Friday, January 24. Please refer to the Application Process section of this posting for additional details.

Conditions of Employment
This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period.

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.

The Sonoma State University Student Health Center (SHC) is a pleasant, busy, nationally accredited, on-campus clinic providing out-patient medical, lab, x-ray, pharmacy & health promotion services to the approximately 9,400 students enrolled at Sonoma State University (SSU), a liberal arts & sciences university located 48 miles north of San Francisco in beautiful Sonoma County. SSU is a member of the 23 campus California State University system.

Under the direct supervision of the Interim Director of the Student Health Center, with additional lead work direction from the RN III, the Clinical Assistant performs administrative and clerical duties in support of the Student Health Center (SHC) operations as well as a variety of standard clinical assistance tasks. The incumbent follows the SHC policies and procedures in performing clinical assistant tasks and work assignments may involve other related activities within the scope of this classification and may be focused in one or more departments within the Student Health Center.

Major duties of the position include, but are not limited to, the following:
- Support the full range of clerical and administrative functions within the SHC including appointment scheduling and assisting student patients on the phone and in person.
- Coordinate patient flow, including escorting patients to clinical areas and instructing them on how to prepare for examinations or medical treatments as directed.
- Prepare examining and treatment rooms, including changing linens, setting up treatment trays, sterilizing and setting up instrument trays and equipment as directed.
- Collect, record, and monitor patient data and routine measurements, such as height, weight, and temperature, and vital signs such as blood pressure and pulse as directed.
- Assist practitioners in the delivery of health care services as directed.
- Perform basic tests such as peak flow, vision screening, hearing testing, as well as limited preparatory tasks not requiring a licensed professional, but for which the incumbent has received specific training.
- Ensure health care delivery areas are fully stocked, organized, clean, and disinfected as necessary.
- Order supplies as necessary.
- Work with practitioners to ensure patient rights to privacy, safety, and confidentiality are maintained.
- May be assigned to support other clinical departments such as the pharmacy, radiology, or clinical laboratory, and perform a similar range of support duties that do not require licensing or certification.

Performs other secondary duties as assigned.

Duties take place mostly in a busy out-patient on-campus student health clinic at Sonoma State University; frequent phone & face to face interactions in sometimes intense circumstances; potential exposure to infection; shared, cramped and/or expansive work areas; lifting of patients/equipment. Attire, grooming, name tags must be appropriate to public contact in a healthcare setting. Physically demanding including sitting, standing, moving & responding quickly; confidentiality, discretion, professionalism, universal precautions and other safety and risk management practices must be followed. The normal work schedule is Monday through Friday consistent with SHC hours of operation or as scheduled by Appropriate Administrator to meet the operational needs of the campus and department. The incumbent must maintain regular and acceptable attendance at such levels as is determined by the Appropriate Administrator. As a non-exempt employee, any request for overtime will be specified and pre-approved by Appropriate Administrator.

This position requires a high school diploma or equivalent and familiarity with a health care setting or combination of education and experience which provides the required knowledge and abilities. One year of progressively responsible professional experience with demonstrated evidence of administrative and clinical capability and the talent to carry out the responsibilities of this position highly preferred. Intermediate proficiency with computers, Microsoft Office and electronic health records required. Knowledge of Google Suite, practice management software, and PeopleSoft preferred.

In addition, this position requires the following:
- Ability to independently implement routine clerical procedures and to trace and correct routine clerical recording and processing errors; learn clinical assistance methods and techniques; understand and use basic medical assistance terminology to accurately and efficiently support practitioners and follow their instructions; perform clinical assistance activities accurately and timely; handle instruments and equipment properly; read and write English at a level appropriate to the position to support maintaining accurate records and reading medical terminology; use health center automated systems to enter and maintain data and prepare simple reports; maintain effective working relationships with practitioners and other health center support staff; be sensitive to and communicate effectively with diverse patients; consistently apply policies and procedures; and understand typical office correspondence and to explain and clearly answer questions about routine manuals and procedural statements to students, the public and other employees.
- Respond to shifting priorities and to the challenges of performing multiple duties in a large, physically active, fast paced clinic environment with intense public contact and potential exposure to infectious illness.
- Work for uninterrupted periods of time as well as to move quickly through both confined and expansive work areas.
- Demonstrate courtesy and a caring manner, maintain cooperative team-oriented working relationships, model healthy behavior while on campus, and serve as an effective representative of the SHC.
- Interact appropriately with patients regarding issues of privacy, confidentiality and medical/emotional sensitivity.
- Work productively from a "big picture" perspective, self-motivate, stay "at task", and positively impact workplace quality and morale.

Must have the ability to effectively communicate with all levels within the university and establish and maintain productive, effective and inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents. Must be able to accept constructive feedback and work cooperatively in group situations.

Application Process
Please visit to apply to this position, materials submitted with your application will not be returned. For questions related to the application process, please reach out to Human Resources ( | 707.664.3100).

Qualified candidates must submit the following to be considered:
1. Cover Letter and Resume - application system only allows one document to be uploaded, so cover letter and resume must be included in the same MS Word or PDF file (file name should not contain any spaces or special characters)
2. Online Employment Application (complete entire application, resume/cover letter will not substitute for any part of the application)

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

The ADA Coordinator is available at 707.664.2664, to assist individuals with disabilities in need of accommodation during the hiring process.

Other Information
Equal Employment Opportunity: The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

About Sonoma State University
Sonoma State University, located 48 miles north of San Francisco, is one of the 23 campuses of the California State University. Sonoma State University is a liberal arts institution with an enrollment of approximately 10,000 students and 530 full-time and part-time faculty. Our beautiful campus is located in Rohnert Park, at the foot of the Sonoma hills in the Wine Country.

Sonoma State University is proud to be a smoke-free campus, where smoking and other uses of tobacco products, such as smokeless tobacco, the use of e-cigarettes and similar devices, are prohibited.

Sonoma State University's Jeanne Clery Act Annual Security Report is available at; Annual Campus Housing Fire Safety Report is available at

Closing Date/Time: Open until filled

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