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Job ID: 2025-33724 Type: Regular Full-Time # of Openings: 1 Category: Information Systems Portland, OR (Downtown)
Overview
This position as an entry level EpicCare Application Analyst will (1) perform EpicCare system build and maintenance (2) Respond to issues and requests submitted by Epic end users, clinical informatics and OHSU leadership (3) Learn Epic build, documentation and change processes under the guidance of a mentor/team lead.
System Build and Maintenance Ensure data integrity and validity of the Epic applicationDefine system standards to be followed by other analysts such as database record numbering and naming conventions, technical documentation and specifications, technical build migration to production systemAnalyze Epic functionality to simplify processes, improve flow of data, and make use of enhancementsDesign and build customized functionality based on workflow recommendationsPerform Epic build and maintenance as assigned per the EpicCare Work Distribution MatrixDevelop test plans/documentation, conduct testing and validation as appropriatePerform assessment and testing; write documentation in preparation for system upgrades Problem Resolution Respond to customer problems and issues, either by Epic Support Desk referrals or direct customer contactCommunicate problem progress and resolution, and document in Jira as appropriate. Analyze problems to determine if it is necessary to resolve, if needed, escalate it to Epic TS. Manage assigned Jira tickets to ensure resolution or closure of tickets in a timely mannerCommunicate with Epic TS on the prioritization of issues to meet OHSU needs. Responsibilities
Education and Experience:
Bachelor's degree in computer science, a related field, or a clinical field and one year work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Associate's degree in computer science, a related field, or a clinical field and one year work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Three years' work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
Equivalent combination of education and experience where one year of experience will be substituted for an Associate's degree and two years of experience will be substituted for a Bachelor's degree
Job Related Knowledge, Skills, and Abilities: Ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach.Ability to function and communicate effectively in a dynamic team environment.Ability to proactively pursue problem resolution to satisfy customer needs.Ability to manage multiple complex tasks efficiently while successfully meeting assigned deadlines.Superior written, verbal and oral communication skills, including excellent customer service skillsProven ability to regularly prioritize work as it is assigned and as it developsProven ability to communicate with and educate customers at all professional levelAbility to build relationships, respect and trust with customers and co-workersKnowledge of medical terminologyWorking knowledge and understanding of project coordination and management.Working knowledge of hospital operations and the patient care process. Qualifications
Training or education in Medical Informatics.Work related experience in a clinical field such as a MA, CNA, Lab tech, etc. Equal employment opportunity, including veterans and individuals with disabilities.
