Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or .
Care Coordinator 1
US-OR-Portland
Job ID: 2025-33753 Type: Regular Full-Time # of Openings: 1 Category: Hospital/Clinic Support Portland, OR (Downtown)
Overview
The Care Coordinator I must demonstrate strong written and verbal communication with efficiency and diplomacy. Service excellence, kindness, and compassion to all customers, including patients and other OHSU team members is an absolute requirement. Participates in ongoing professional development and competency assessment, and participates in ongoing quality assurance and quality improvement initiatives. Performs requirements for staff members as outlined in OHSU Core Competencies, policies, and procedures. Patient management - Uses EPIC for report writing to reach out to patients by making cold calls, My Chart messages, sending letters. Supports the team by entering referrals, orders and interacting with the care team to ensure health maintenance and preventive care is provided. Scrubs (reviews and manages) charts daily to understand what is and is not needed by each scheduled patient. Proactively schedules appointments.
Care coordination -Assumes a lead role in the work for health maintenance and panel coordination. Assists with questions regarding referrals and tests.
Communication - Provides information and education to patients and gathers information for specific visits. Prioritizes and responds to patient questions via MyChart, phone, email and fax in regards to scheduling and care issues within scope. Escalates all issues outside scope as appropriate.
Documentation/Data management - Documents legibly, concisely, correctly and completely to ensure team can accurately assess the status of care needs. Uses approved clinical resources and follows procedures appropriately. Participates as assigned with database input. Issues patient safety alerts to providers and helps manage the patients affected. Monitors department tracking tools and provides providers with real-time updates as appropriate. Initiates and implements processes to facilitate continual improvements related to data collection.
Responsibilities
High School diploma or equivalent, AND
Two years' experience in a hospital or hospital based clinic setting, AND Computer skills, including EHR. Demonstrated ability to work with a variety of diverse customers in difficult situations. Skill in developing and maintaining professional relationships. Ability to prioritize work demands. Ability to interpret and follow policies, procedures, and protocols. Basic applied math skills, including calculations and conversions.Must have demonstrated regular and consistent attendance at work as reported by past employer. Current BLS certification at hire, AND
One of the following four:
1. Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR
2. Successful completion of a formal medical services training program of the United States Armed Forces, OR
3. Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR
4. Current Oregon Practical Nurse License
Equal employment opportunity, including veterans and individuals with disabilities.
