Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or .
Dental Billing & Managed Care Coordinator
US-OR-Portland
Job ID: 2025-33896 Type: Regular Full-Time # of Openings: 1 Category: Hospital/Clinic Support Portland, OR (Waterfront)
Overview
The Dental Clinics Billing Specialist & Managed Care Coordinator support position at the OHSU School of Dentistry is a support role within the Patient Financial Services Department, supporting comprehensive billing, insurance, and managed care operations for OHSU Dental Clinics.
Primary Responsibilities: Insurance Coordination: Support dental and medical insurance processes, including eligibility verification, benefit application, pre-authorizations, referrals, coordination of benefits, and submission of claims and appeals.Billing and Collections: Support claims processing, patient and insurance billing, collections, refunds, and reconciliation of deposits. Provide support for overdue accounts, process of patient statements, and address billing questions or concerns.Customer Service: Provide high-quality service to internal and external stakeholders, including patients, staff, students, faculty, and referring providers. Communicate policies clearly and professionally, addressing inquiries or complaints through telephone and written communication.Policy Knowledge and Implementation: Understand and apply OHSU Dental Clinics policies, including those related to payments, insurance, and clinic operations. Adapt to the specific needs of various clinic departments and provide policy guidance to patients, staff, and providers.Training and Collaboration: Provide support for team members to train new personnel on financial workflows or processes and present information to groups as needed. Collaborate with the Patient Financial Services team to complete tasks and projects effectively. Additional Expectations:
The Dental Clinics Managed Care & Billing Specialist support plays a critical role in ensuring a seamless patient revenue cycle and providing an excellent experience for patients and staff. This position requires flexibility, professionalism, and the ability to complete work with considerable independence on a daily basis.
This combined role offers the opportunity to develop expertise in both managed care coordination and billing operations, providing valuable support to the OHSU School of Dentistry's mission.
Responsibilities
Two years of recent (within the last 5 years) experience in a medical or dental office setting, including high volume patient care, billing/collecting and/or obtaining insurance eligibility/care authorizationsThe candidate must have a thorough knowledge of PAS policies and proceduresCandidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSUExperienced in utilization of electronic health recordsDemonstrable record of reliable attendance, punctuality and proven successful performance at past and present employersDemonstrated exemplary tact, discretion, confidentiality and diplomacy.Demonstrated ability to read, write and understand written and oral instructions in English.Demonstrated record of exemplary customer service experienceComputer proficiency, including the use of Microsoft Outlook, Word, and ExcelAble to accurately enter and maintain sensitive data and patient information into electronic computer databasePerform all duties in a manner which demonstrates the ability to work in a collaborative, self-managed, and self- directed work-team environmentThis position will be asked to be present at the clinic for training and meetings, but otherwise most work will be done remotely/hybrid. Qualifications
Associates Degree in Accounting, Medical Billing, or related areaExperience with EPICExperience with AxiUmExperience with dental and medical insurance benefits and authorizationsExperience with medical billingProficiency with axiUm preferredEnglish/Spanish language proficiency Equal employment opportunity, including veterans and individuals with disabilities.
