Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or .
PAS Specialist
US-OR-Eugene
Job ID: 2025-34534 Type: Regular Full-Time # of Openings: 1 Category: Hospital/Clinic Support Eugene, OR
Overview
The Patient Access Service Specialist is the first point of contact for new patients on the phone and in the office at the front desk. This position involves serving two days each week at the front desk: one day to be primary receptionist, and the other day to serve as back-up to relieve the primary receptionist. The other days of the week are spent scheduling and associated duties. This person gathers and records required information about patients; provides specific customer service which includes confirming health insurance coverage, registration into EpicCare, scheduling appointments, and assisting patients in an office or clinic setting. This position requires out of the box thinking, strong ability to multi-task and above all else, exceptional efficient customer service skills.
Front Desk Reception: Responsible for accurately checking patients in, verifying demographics and referring providers, alerting medical assistant or providers of patient arrivals, collecting copays and deposits and ensuring that patients complete all necessary paperwork. Also responsible for scheduling patient appointments, scanning documents into EpicCare, making patient reminder calls, and triaging phone calls by entering telephone encounters into EpicCare and routing to the appropriate pool or in-basket. The front desk also provides administrative support such as collecting and distributing mail and packages, faxing documents, and performing either opening, closing, or both office procedures such as turning on lights, unlocking doors, turning on computers, listening and returning voicemails, etc.
Customer Service: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
Other duties as assigned by PAS Supervisor or Practice Manager which could include helping to support other PAS schedulers.
Participates in ongoing professional development and competency assessment including, but not limited to, attending educational classes appropriate to a job development, communicating additional training needs to direct supervisor, attending staff meetings, orienting new staff, cross-training for position in assigned or other areas. Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. Performs other duties as assigned. Understands and complies with the Code of Conduct, OHSU and department policies and procedures, applicable rules, regulations, etc
***Position is located in Eugene, Oregon***
Responsibilities
Bilingual Skills required.Proficient in applications using Windows, Epic (Cadence, EARL), Order entry and SMS applications required. Basic computer keyboarding skills including typing of 30-45 wpm.Working knowledge of medical terminology. Strong relationship building skills with patients, health plans, providers, staff, management; able to work collaboratively within a team.Exceptional customer service skills both in-person and on the phone. Exceptional interpersonal skills, ability to resolve conflicts and to problem-solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution.Strong organization skills and ability to multitask. Sensitive to patient needs. Ability to manage competing priorities. Ability to meet deadlines and urgent patient and system needs. Must be flexible to cover hours of clinic operation. Proven record of consistent, reliable, and regular attendance, punctuality, and dependability.Demonstrated evidence of strong written and verbal communication skills.Demonstrated evidence of critical thinking skills, ability to manage competing priorities, and ability to work independently. Ability to meet deadlines and urgent patient and system needs. Willingness to serve as a positive and professional role model.Successfully complete the required initial training and core competency assessment before or during the trial service period.Complete all required update modules.Maintain core competencies, and demonstrate continuous application of these skills throughout the period of employment. Successful completion of the OHSU Language Services Exam. Qualifications
High school diploma or equivalent.Managed care processes. Bilingual in Spanish. Equal employment opportunity, including veterans and individuals with disabilities.
