Position Title: Asst Director, Business Development
Worker Category: FT Benefits Eligible Full-Time
Job class: Management
Location: Deerfield, IL, US
Requisition ID: 1220
Salary Range: $110,000.00 To $125,000.00 Annually
Description:
Join Our Mission to Elevate Ambulatory Health Care
At AAAHC, we are more than just a team; we are at the forefront of improving health care quality through accreditation. Our employees are the heartbeat of our mission-based culture, dedicated to applying their diverse skill sets-technical, research, clinical, analytical, and data-driven-to improve health care quality through accreditation. As we celebrate over four decades of excellence, we invite you to become part of our story. Here, your work is not just a job; it's a journey filled with opportunities to learn, grow, and contribute to a higher purpose. Embrace the chance to be part of a community that values quality every day and strives for excellence in ambulatory health care.
What do we offer?
We prioritize our employees' wellbeing by providing a comprehensive benefits package that includes:
Compensation: Receive annual merit increase consideration and an annual discretionary bonusWork-Life Balance: Enjoy generous paid holidays, increasing paid time off with tenure, and potential hybrid schedule eligibilityHealth & Wellness: Take advantage of our medical, dental, and vision plans including company contributions to HSA as well as our wellness reimbursement benefitRetirement Plan: Invest in your future with our robust 401(k) plan that includes a company contribution and matchProfessional Development: Advance your career with ongoing training and educational opportunities along with a tuition reimbursement programLife & Disability Insurance: Experience peace of mind with company-paid short/long-term disability, life, & AD&D insuranceEmployee Assistance Program: Access support services for personal needs
Position Description
Reporting to the SVP, Marketing & Business Development, the Asst Director, Business Development primary responsibilities are to drive service / product revenue and market share growth and strengthen client retention by identifying and pursuing new business opportunities, developing and executing strategic plans and tactical initiatives, and building strong client partnerships that strengthen AAAHC's brand equity and reputation in their assigned business segments. This position is the AAAHC enterprise lead for business segments as assigned.
This role directs account management through interaction across multiple clients and internal AAAHC departments and requires competency in influence selling utilizing clinical, regulatory, Standards, and AAAHC systems knowledge, marketing resources, and the ability to leverage and negotiate the value proposition. This individual is expected to be the subject matter expert in the health care market landscape impacting their assigned business segments, individual client accounts, and competitive accounts. This role links key stakeholder objectives, competitive strategies required for success, the people and activities needed to deliver intended results, and the business processes that support this position's ability to manage complex scenarios.
Achieve new business and retention revenue and volume annual targets through accurate forecasting, prioritizing selling time, and achieving account penetrationProspect for new business in addition to growing and maintaining the existing client portfolio and qualify new leads to maintain identified business in supporting a balanced business opportunity funnel for future business development and revenue growthUse available tools including outreach spreadsheets and weekly touchpoint planners to maintain sales activity (e.g., phone, email, and visits) Develop and maintain relationships with target client audiences, including c-suite level, to enhance AAAHC's reputation as a strategic partner in their continuous quality improvement initiatives to deliver quality patient careDemonstrate effective use of persuasion and influence in communication skills including negotiation theories and principles to achieve a profitable outcome by engaging in professional business conversation with decision-makersCreate and leverage internal and client perspective analyses to achieve a profitable position; convert client and or internal deficiency data into tailored analysis; utilize financial and analytical competencies through proficient use of tools and clinical resourcesDevelop and maintain an elevated level of AAAHC product knowledge; seek and analyze information on competition, market, and industry trends and discern how this could impact the business and adapt to changing conditionsProvide support to clients on operational processes including systems utilization (e.g., 1095 Engage, LMS), and accreditation/certification policiesCollaborate with Accreditation Services Operations (ASO) and all other AAAHC departments to ensure timely service and account management excellence and timely delivery of contractually obligated deliverablesRespond to, triage, and escalate client information requests and Standards interpretation questions, as necessary; ensure quality client service through follow-up with applicable SMEs, if necessary Implement and maintain timeline/action plans on assigned projects and adhere to deadlines, managing day-to-day projects and decision-making; projects may include participation in process audits, development and review of forms, flowcharts, and process design to improve Business Development performanceIdentify, organize and participate in tradeshows/conferences, client visits, and survey observations; participate in Achieving Accreditation and other education opportunities, and governance meetings, as assignedAchieve and maintain 1095 Engage proficiency in general, and specifically the Agreements and Client modules; participate in UAT as necessary for system enhancementsParticipate in the design and ongoing refinement of a division-specific dashboard to monitor performance and inform decision-makingSupport the Client Relationship Management (CRM) solution including participating in RFP development, tool selection, contract negotiations, solution implementation, user training, and technical vendor managementCrosstrain and back up other members of the BD team as needed
Minimum Qualifications and Job-specific Competencies Required
Bachelor's degree in business, marketing, or related fieldMinimum 7 years of progressively responsible business experience in the health care industry, demonstrating the ability to take on new challenges, broaden responsibilities, manage key projects, and supervise staffMid-level sales or customer service/internal sales professional with a proven track record of success managing complex multi-discipline sales scenarios and/or enterprise projects; demonstrable experience designing and implementing successful business strategies which include market analysis, client insights, process improvement, and execution plansAbility to understand highly, complex specialty products/services and develop strategic and tactical plans to find opportunities to maximize performance and growth and/or optimize processes; ability to manage expense and revenue budgetsComfortable working in a dynamic, fast-paced environment utilizing decision-making skills to interpret the business quickly to improve business performanceEffective time and project manager with the ability to multitaskProven success and track record as an individual contributor and/or manager who has contributed to top-line results growth; works independently with minimal supervision; effective team playerClient-oriented with demonstrated excellent written and verbal communication skills (verbal, written, presentation) including PowerPoint presentations and Excel capabilities that can be directly communicated to senior leaders and clients; rehearsed and impromptu and with the ability to influence and persuade internal and external stakeholders; lead and manage changeMicrosoft Office Proficient (i.e., Word, Excel, PowerPoint)
Preferred Qualifications
Master's degree in business with a focus in marketingExperience in a health care, medical device or life sciences technology-driven company Knowledge of health care accreditation and the regulatory environmentExperience with sales and marketing automation and customer relations management (CRM) strategies, tactics, and processes
Working Conditions & Travel Expectations
Occasional evening conference calls and weekend meetingsTravel <30% to clients, tradeshows, client education events, vendor meetings, and governance meetings, as appropriate
Physical Requirements
Light work: Exerting up to 20 lbs of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
Salary varies based on experience, location, and qualifications
Equal employment opportunity, including veterans and individuals with disabilities.
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