Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or .
PAS Specialist (Vancouver, WA)
US-WA-Vancouver
Job ID: 2025-33880 Type: Regular Full-Time # of Openings: 1 Category: Hospital/Clinic Support Vancouver, WA
Overview
Receive patients arriving for appointments and assisting in patient flow throughout the clinic visit. Maintaining a clean, safe and orderly environment in the waiting area for patients, family and clinic personnel. This includes, but not limited to, keeping the waiting area free of litter and obstacles, keeping magazine subscriptions current and tidy, maintaining supplies and necessary clinic forms.
Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Explain and satisfy any necessary patient signature requirements.
Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Verifies and updates address, insurance and phone numbers in medical records. Distributes new forms, health questionnaires, and HIPAA paperwork. Explains and satisfies any necessary patient signature requirements. Prepares charts for technicians, and escorts patients to rooms as needed.
Confirm or obtain pre-authorizations from 3rd party payers, obtains prior medical records if appropriate and creates medical records, if needed. Mails new patient information packets. Updates and maintains existing charts. Prepares charge slips one day prior to appointment. Updates computer, charts and schedules on "no shows" and rescheduled appointments. Pull charts of deceased patients for physician review and filing in archives. Purge aged charts for filing in archives. Stock all medical record supplies, forms and labels. Provides personal reminders to patients one day prior to appointments, confirming time, location and physician. Schedule appointments for the Vancouver practice and all providers that see patients in Vancouver. Faxes billing information to outside hospitals for surgery patients, and medical records/correspondence upon request. Receive and record payments and process charge cards.
Triage phone calls appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
CUSTOMER SERVICE: Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous applications of process improvement methods and skills.
Provides back-up administrative support to other support staff. This includes, but is not limited to: attending educational in-services and staff meetings, communicates additional training needs to direct supervisor, cross-trains for position in assigned or other clinic areas, when necessary. Maintains core competencies and demonstrates continuous applications of these skills throughout the time of employment. This includes duties at other Casey satellite offices as directed by supervisor. Demonstrate competency with approved OHSU technology; includes but not limited to Epic, Microsoft Outlook.
Preparing Charge Slips and Charts for posting, posting charges into EPIC, Counseling patients to understand insurance benefits and acting as liaison between patient and UMG, Preparing various insurance forms to send to UMG and preparing invoices and patient records for insurance companies and attorneys, Researching missing charge slips.
Responsibilities
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
Basic computer keyboarding skills including typing of 30 - 45 wpm. Working knowledge of medical terminology. Strong relationship building skills with patients, health plans, providers, staff, management. Exceptional customer service skills - both in person and on the phone. Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution. Sensitivity to patient needs. Demonstrated evidence of strong written and verbal communication skills. Ability to manage competing priorities. Ability to meet deadlines and urgent patient and system needs. Ability to work independently; willingness to serve as a positive and professional role model. Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.
Qualifications
High School diploma or GED preferred.
Two years of work experience in a medical office in a high-volume direct patient contact. Ophthalmology experience preferred.
Equal employment opportunity, including veterans and individuals with disabilities.
