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Supervisor, Patient Financial Services
US-OR-Portland
Job ID: 2025-34284 Type: Regular Full-Time # of Openings: 1 Category: Hospital/Clinic Support Portland, OR (Downtown)
Overview
Personnel Management Directly supervise department financial specialist staff, including interviewing, hiring, orientation, work assignment, on-going feedback and/training, performance monitoring and counseling.Monitor staff activity for accuracy, competency, effectiveness, and conformance to individual performance standards, OHSU core competencies, and compliance with department and OHSU policies.Assure all initial and ongoing training, orientation, staff meeting attendance, and in service requirements are met.Conducts initial performance assessments and annual GROW conversations. Develop corrective action plans as needed.Monitor staff attendance and appropriate utilization of leave accruals. Ensure appropriate use of KRONOS system by department staff.In conjunction with other Patient Financial Services leadership, identify developmental needs of staff, individually and department wide, coordinate training and develop in-services to meet these needs. Operations Management Measure quality indicators to ensure staff provide high quality customer service to both external customers and internal customers. Measures for staff include prompt and professional communication efforts, face- to-face customer contact skills, appropriate problem solving skills, facility with available information technology, standard complaint processing, and skills in providing coverage for department's internal service needs.Maintain skills in processing of financial applications, and knowledge of practice and ancillary operations, integrated care and telecommunications. Serve as a subject matter expert in developing and enhancing training for all staff who complete Medicaid screening and applications or process patient financial discount applications.Serves as subject matter expert on external financial screening tool that staff utilize and serve as point of contact for trouble shooting issues, and initiating changes and updates.Utilize reports for on-going feedback and training opportunities for staff. Triage and resolve or forward patient complaints to appropriate department. Communicate directly with patients, OHSU management staff, internal physicians, community physicians, agency staff, insurance representatives and others who have encountered difficulty in accessing health care at OHSU. Responsible to carry out job duties in an ethical, effective, and professional manner, report potential compliance problems using the reporting process as outlined in the Code of Conduct, model ethical and appropriate behavior, professional standards, compliance, and personal integrity. Participate in compliance training programs. Understand and comply with the Code of Conduct, OHSU and departmental polices and procedures, applicable rules, and regulations. In conjunction with the Patient Financial Services Manager, monitor departmental compliance with government, professional, and internal regulations including DNV, CMS, OHSU Compliance, and OHSU labor unions. Develop and/or update policies and procedures to meet objectives as needed. Participate on committees and quality improvement projects as requested. Review and update internal department procedures. Make recommendations for new procedures to department manager. Other duties as assigned
Responsibilities
Education: Associate degree or combination of education and experience. Experience: Must have a minimum of five years progressively responsible experience in a healthcare organization, with a demonstrated knowledge of Medicaid and financial assistance eligibility in a position that included front end revenue cycle patient contact. Must have a minimum of three years of recent experience in determining Medicaid eligibility, financial assistance eligbility or other assistance programs. Job Related Knowledge, Skills and Abilities (Competencies): Computer skills including word processing, Windows applications, and use of database software, Excel.Excellent verbal and written communications skills. Strong customer service orientation and experience. Personnel management skills Analytical skills.Demonstrate proven successful performance at prior positions, outstanding verbal and written communication, customer-focus and problem solving skills. Qualifications
Education: Bachelors preferred in related field Experience: Recent experience with Oregon Medicaid eligibility screening Two or more years experience in a supervisory role, with demonstrated effectiveness in daily operations and personnel management in a union environment. This experience would include hiring, work assignments, performance assessment, counseling and mentoring of staff. Equal employment opportunity, including veterans and individuals with disabilities.
