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PAS Specialist
US-OR-Portland
Job ID: 2025-34175 Type: Regular Full-Time # of Openings: 1 Category: Hospital/Clinic Support Portland, OR (Marquam Hill)
Overview
Customer Service: Provide high quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face- to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Point of Service Operations: Greet patients. Create Medical Record Numbers and complete registration for new patients to OHSU, verify and update insurance, history, and demographic information. Enter all information accurately into OHSU databases or into the medical record when necessary. Review and release orders, to include any order reconciliation of discrepancies, ABN's, entry of comments on orders, and processing of manual lab orders. Prepare necessary paperwork and labels for phlebotomy specimen collection. Verify orders using Epic and the Laboratory Information System (LIS). Place orders using LIS system when necessary. Order labels using Epic Order Entry or LIS. Credits and results orders as needed. Receive outpatient collected specimens and hand out collection supplies and instructions. Assist in specimen collection as requested. Resolves cancelations, duplicates and re-ordering. Answers multi-line telephones, aids with clarifying orders, and notifying clinics of errors. Ensures a welcoming, clean, orderly and safe environment for patients checking into the laboratory. Arranged Care: Schedule patient walk-in appointments. Arrange stretchers, wheelchairs, and interpreter services when necessary, and accommodate other special needs whenever possible. Coordinate and call providers and patients for return collections. Other Duties as Assigned
Responsibilities
Six months of work experience in a medical office setting, including high volume direct patient contact OROne year of work experience in a high volume direct public contact position.Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience Knowledge and Skills Required: Basic computer keyboarding skills including typing of 30 - 45 wpm. Demonstrated excellent communication, telephone, customer service, prioritizing, and problem-solving skillsstrong team building skills with staff, patients, providers, management; including communication and conflict resolution. Demonstrated ability to be self-directed, organized, handle multiple complex transactions, and work in a team environmentAbility to initiate procedures and policies to improve work flow and work accuracy in Phlebotomy. Ability to follow written and verbal instructions accurately. Patient advocacy skills. Qualifications
High School Diploma or equivalent. 1 year of advanced college level education. Nationally certified PhlebotomistCertification as ASCP (PBT), NHA (CPT), RPT (AMT)Experience as a phlebotomist working in direct patient care. Two years' experience in a medical and / or laboratory setting. Knowledge and Skills Epic experience including but not limited to transcribing orders, Laboratory Information System, Cadence scheduling, hospital scheduling, and registration experience. Phlebotomy skills - prefer pediatric, adult, inpatient and outpatient experience Equal employment opportunity, including veterans and individuals with disabilities.
