Position Title: Administrative Support Coordinator Intern
Worker Category: Intern
Location: Deerfield, IL, US
Requisition ID: 1225
Salary Range: $20.49 To $20.49 Hourly
Description:
Join Our Mission to Elevate Ambulatory Health Care
At AAAHC, we are more than just a team; we are at the forefront of improving health care quality through accreditation. Our employees are the heartbeat of our mission-based culture, dedicated to applying their diverse skill sets-technical, research, clinical, analytical, and data-driven-to improve health care quality through accreditation. As we celebrate over four decades of excellence, we invite you to become part of our story. Here, your work is not just a job; it's a journey filled with opportunities to learn, grow, and contribute to a higher purpose. Embrace the chance to be part of a community that values quality every day and strives for excellence in ambulatory health care.
Position Description
Reporting to the Manager, Finance & Administrative Services, the Administrative Support Coordinator Intern is responsible for providing customer service and key business administrative functions to AAAHC. The individual in this role will: answer, and/or route calls and emails from the main phone and inboxes, assist with creating a front desk team dashboard, compile expense report submissions, assist their manager in reconciling forecast reports, collaborate with the operations department on new calling campaign initiative, and perform various clerical and office services duties to maintain smooth AAAHC operations.
This role utilizes Excel and PowerPoint to compile monthly front desk workload metrics providing insight for management process improvement considerations. This individual will provide other ad hoc support as needed.
Triage calls and email inquiries from centralized phone and inbox; logging and addressing inquiries in Fresh Desk platformLog all emails and phone calls via Fresh Desk platform. Ensure proper categorization and complete required inquiry fields to drive accurate metrics, appropriate agent assignment, and to achieve service level targets. Assist with creating a dashboard for the Front Desk team including compilation of various metricsCompile expense report submissions and prepare for Accounting team; assist with report processing as needed based on Finance resources and platform implementation scheduleCollaborate with Account Representatives to coordinate meetings with clients; assist with client calling campaign initiative to address change notificationsReconcile reports from budgeting software platform in preparation for the Mid-Year Forecast and assist in compiling dashboard data for weekly distribution.
Minimum Qualifications and Job-specific Competencies Required
Current 3Y college student preferred; would consider 4Y (recent graduate)Excellent verbal and written communication skills to a variety of audiencesEffective organizational and time management skills; detail oriented and able to multi-taskExcellent customer service skills, demonstrating a high level of professionalism; strong service orientation to clients, employees, and other stakeholdersGood working knowledge of standard telephone systems, auto attendant features and other equipment (e.g., copiers, shipping equipment)Exhibits a team oriented, collaborative approach to all workMicrosoft Office Suite proficiency (i.e., Outlook, Word, Excel, PowerPoint)
Preferred Qualifications
Prior internship experience is preferred
Working Conditions & Travel Expectations
Standard work day is 8.5 hours including one hour unpaid lunch; work hours between 8:00-8:30 am to 4:00-4:30 pmAbility to work onsite 5 days per week
Physical Requirements
Light work: Exerting up to 20 lbs of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
Salary varies based on experience, location, and qualifications
Equal employment opportunity, including veterans and individuals with disabilities.
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