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Practice Manager 3
US-OR-Portland
Job ID: 2025-34412 Type: Regular Full-Time # of Openings: 1 Category: Management/Supervisory Portland, OR (Marquam Hill)
Overview
Human Resources/Education/Training Provides leadership, education, guidance, and professional development to personnel. Facilitates recruitment, interviewing, hiring, orientation, training, and performance review of medical assistants, PAS, surgery schedulers, managed care coordinators, and administrative coordinators. Generates timely and effective documents and communicates disciplinary actions. Accurately maintains personnel files.Evaluates clinical workflow, ensures PAS are functioning within their scope and, implement changes, as necessary.Addresses and coordinates staff training needs by developing standards and ensuring basic competencies for all staff. Identifies potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement.Continuously optimizes staff roles and responsibilities to meet performance goals.Develops and implements lean six-sigma trainings and activities.Remains current in new trends and innovations around improving the ambulatory environment.Shares and promotes successful improvement tactics and practices.Serves as an expert user of all aspects of EPIC, including template maintenance, surgery scheduling, OP time, iQueue, and work queues.The Practice Manager will serve as a role model for other employees in the pediatric surgical specialties. Clinical Operations Management Demonstrates accountability and responsibility for day-to-day operations of designated services with 24-hour accountability.Coordinates daily operations and work activities for clinical and non-clinical services.Create staff schedules and appropriately use support staff. Monitors staffing levels of current and upcoming shift for the department based on patient acuity, staff competencies and patient volume.Develops workflow for scheduling and operating multi-disciplinary and subspecialty clinics (Pectus, Fetal Therapy, Trauma, Spina Bifida, Neuromuscular, Spine). Develops and manages Telehealth operations. Provides timely and appropriate resolutions to patients, customers, physicians, personnel, vendors and organizational concerns or complaints. Manages workflow, performance, and overall practice operations achieving expert care, superb service, and maximum physician and staff productivity. Uses Epic, Aceyus reporting, Cisco Finesse, and other workforce monitoring tools to optimize workflows, efficiency, and productivity. Develops and maintains an open and effective line of communication with physicians and clinic staff. Tracks and trends physician activity, including clinic/OR sessions and clinic resource use activity. Supports and improves patient access and patient satisfaction. Monitors performance metrics (referrals, scheduling/access, patient experience) to ensure OHSU Ambulatory access metrics are met. Provides high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU departments and staff) that meets or exceeds the service standards of the health care industry and OHSU Health. These duties will include prompt and professional communication efforts in written and verbal forms, face-to-face customer contact skills, crisis management, knowledge of available informational tools and technology, standard complaint processing. Process Improvement Facilitation/Project Management Serve as liaison between the department and other OHSU departments, committees, and work groups to ensure alignment for ambulatory systems, processes, and programs.Serve as the pediatric specialty's liaison with the OPEx team and the OPP.Work with faculty, residents, and clinic staff to understand the methods and procedures associated with ambulatory processes and systems, patient value stream, specifically around improving the patient experience and access metrics established by the organization.Develop, plan, and execute programs and trainings related to room utilization and allocation and measurement thereof.Attend and participate in professional meetings and committees to stay current with new trends and innovations around the patient experience and the interactive patient system.Manage and facilitate daily Huddle and weekly Performance Improvement Rounds and other performance improvement project meetings. Provides training opportunities to administration, staff, and clinicians.Work collaboratively as part of the ambulatory care team on assigned projects and initiatives across other areas of the institution.Designs, leads and facilitates practice improvement initiatives and events including, but not limited to: scheduling templates and practices, space utilization, staffing levels and roles, operations and patient flow, employee (staff and provider) engagement, patient experience, cost reduction and resource utilization/optimization, patient and employee safety, infection control and regulatory regulation adherence. Responsibilities
Education: Bachelor's degree in health care administration, business, or related field. Experience: 5 or more years' previous management experience in a busy medical office/ambulatory care setting Demonstrated staff supervision experience, including oversight of personnel responsible for scheduling appointments, obtaining insurance authorizations, processing referrals, and surgery scheduling. Experience partnering with medical providers to achieve organizational objectives Ability to achieve business objectives and thrive in a matrixed reporting relationship Job Related Knowledge, Skills and Abilities Must demonstrate outstanding verbal and written communication, customer-focus, and problem-solving skills. Demonstrates excellent interpersonal skills and ability to partner with faculty to achieve organizational goals. Evidence for successful implementation of meaningful change management initiatives. Experience with producing and interpreting quantitative and qualitative analysis. Demonstrated ability to apply quantitative and qualitative findings to drive improvement initiatives. Ability to meet deadlines and urgent patient and system needs; ability to work independently. Evidence of detail-oriented work and superb organizational skills. Working knowledge of Lean or Six-Sigma principles.Proficient in Microsoft Office Suite Qualifications
MA, MBA, MHA or MS degree in Health Care Administration, business, engineering, or related field.Previous experience as a practice manager for surgical practices Experience working in an Academic Medical Center Pediatric ambulatory care experienceExperience with EPIC or other patient information software. Experience with Press Ganey, Epic, access initiatives, Cognos, Power BI, strongly preferred. Equal employment opportunity, including veterans and individuals with disabilities.
