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Program Manager, Provider Relations
US-OR-Portland
Job ID: 2025-34437 Type: Regular Full-Time # of Openings: 1 Category: Hospital/Clinic Support Portland, OR (Downtown)
Overview
Identified targeted referral sources in assigned territories, prioritizing based on OHSU pediatric and women's health strategic growth and retention objectives. Develops and implements long and short-term sales strategies for assigned territories that result in increased referrals to OHSU specialists and facilitates. Initiates and maintains contact with targeted referral sources, meeting or exceeding goals for sales activities, including calls and face-to- face contacts. Assesses needs of targeted referring providers and serves as liaison with appropriate OHSU provider, department or service. Works collaboratively with Marketing, service lines, Physician Advice and Referral Service (PARS), CME office, faculty and others to develop and deliver appropriate materials, educational events and tools to enhance referral process. Activates select practices on OHSU Connect. Provides support to Strategic Outreach office in coordination and facilitation of collaborative initiatives as requested. Providers referral data and other metrics to assist in targeting and ROI analyses.Maintains accurate contact management database. Ensures addition of new providers and timely update of sales activities. Works with business data analyst to develop target list and track results of sales efforts as well as provide regular reports on sales activities, referral results and issue resolutions. Maintains departmental budget. Demonstrates professionalism and excellent customer service skills at all times. Contributes current and relevant market intelligence to leadership for action or informational purposes, including physicians entering or leaving region, practice expansion opportunities, competitor activities and initiatives, etc. Maintains a depth and scope of knowledge regarding OHSU's strategies, services and staff expertise that allows for accurate and appropriate communication with referral sources.
Responsibilities
Education: Bachelor's degree in Marketing, Communications, Healthcare or a related fieldA valid driver's license is required Experience: Two or more years of business development, marketing, management and/or project management experience in healthcare or other service industry. Job Related Knowledge, Skills and Abilities (Competencies): Demonstrated service excellence Excellent verbal and written presentation skills Knowledge of healthcare Demonstrated capability in sales Advanced skills in market data analysis Qualifications
Education: Master's degree in Business, Marketing, Sales, or Healthcare related field Experience: Five to seven years of experience of business development, marketing, management and/or project management experience in healthcare or other service industry Job Related Knowledge, Skills and Abilities (Competencies): Experience in physician relations Knowledge of Oregon healthcare providers Knowledge of Salesforce database Equal employment opportunity, including veterans and individuals with disabilities.
