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PAS Specialist (Longview, Washington)
US-WA-Longview
Job ID: 2025-34646 Type: Regular Full-Time # of Openings: 1 Category: Hospital/Clinic Support Longview, WA
Overview
Schedule new and return patient appointments and surgical or special procedure testing when appropriate. Gather all necessary demographics and registration information. Accommodate other special needs whenever possible. Mail information packets.
Greet all customers (face to face or by phone) and serve as a receptionist for the practice. Provide high quality service to customers (patients, referring providers, and insurance carriers) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, triaging upset customers. Receive patients arriving for appointments and help patients with check out process.
Copy insurance cards and/or authorization notices and verify insurance coverage. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Explain and satisfy any necessary patient signature requirements.
Prepare patient charts for new patients and pull charts as needed. Print schedules and distribute. File referral information, correspondence and other patient related information.
Pull recall sheets and call patients to schedule them, sending notes if unable to reach them.
On an as needed basis, be able to perform duties as assigned by supervisor (including, but not limited to front/back office duties including billing, quoting of deposits, co-payments and payments, optical support). This includes duties at other Casey satellite offices as directed by supervisor.
Perform end of day duties following CEI protocol and guidelines (batching out cash/checks/credit card, checking encounters for missing information, and giving appropriate documentation to designated area for posting); reconcile cash receipts per CEI policy and maintaining front office cash drawer as appropriate.
Responsibilities
Six months of work experience in a medical office setting, including high volume direct patient contact; OR one year of work experience in a high volume direct public contact position.
Basic computer keyboarding skills. Working knowledge of medical terminology. Strong relationship building skills with patients, health plans, providers, staff, management. Exceptional customer service skills - both in person and on the phone. Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution. Sensitivity to patient needs. Demonstrated evidence of strong written and verbal communication skills. Ability to manage competing priorities. Ability to meet deadlines and urgent patient and system needs. Ability to work independently; willingness to serve as a positive and professional role model. Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.
Qualifications
Experience in medical setting preferred. Ophthalmology experience preferred. Cash handling, medical records and collections experience preferred. High school diploma or GED preferred.
Equal employment opportunity, including veterans and individuals with disabilities.
