AtlantiCare Regional Medical Center
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Description
Position Summary:
The Client Services Representative provides office support for the clinical units within ABH. The Representative answers phones and processes clients as they arrive for their appointments. The Client Services Representative also ensures the timely and organized scheduling of staff and patient appointments, collection of patient fees, and documentation into the computer.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. ABH clinical units require staffing for day, evening, and some Saturday shifts. Client Service Representatives are required to be available to work any or all shifts.
Duties and Responsibilities:
• Manages staff schedules including scheduling clients, meetings, vacations, etc.
• Notifies patients of upcoming appointments and documents missed appointments appropriately.
• Maintains patient files according to department procedure/policy protocol
• Pulls physical charts for daily appointments.
• Verifies and enters all information into the computer accurately.
• Performs office support duties, i.e. filing, typing, copying, mail distribution resulting in efficient operations
• Accurately takes telephone messages and repeats key information to verify accuracy.
• Collects and posts co-pays, deductibles, and self-pay deposits.
• Reconciles payments at the close of business.
• Verify and Posts staff schedules daily.
• Processes new clients, client transfers and client closings according to procedures.
• Consults with the Central Billing Office for billing and insurance questions and concerns.
• Monitors the waiting room to ensure comfort and convenience of clients and families.
• Maintains confidentiality as related to patients, staff members and departmental operations.
• Promptly acknowledges and graciously receives patients, clients, and visitors
• Completes daily tasks within the assigned shift.
• Consistently coordinates work to achieve maximum productivity and efficiency within the context of a team.
• Consistently performs duties with little or no supervision.
• Demonstrates appropriate initiative to meet the requests of all internal and external customers.
• Handles all situations efficiently, tactfully and confidentially.
• Willingly accepts and accurately completes other duties as assigned to assist with business unit functions.
• Demonstrates flexibility and teamwork by willing accepting any and all scheduled shifts.
Minimal Qualifications:
Education: High School Diploma or equivalent.
Experience: One year in setting involving direct customer service.
Training: Training in relevant computer programs.
Valid NJ driver's license
Preferred Qualifications:
Experience: Two (2) years in medical setting with strong knowledge of medical records preferred.
Equipment Use: Computer, copier, facsimile, typewriter and shredder.
The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position
AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs.
Job Category
Behavioral Health
Hours Per Week
37.5
Weekends Required?
No
Holidays Required?
No
Shift
Days
Posititon Status
Full-Time
Job Details
Pay Range
$17.5 - $25.17
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
Equal employment opportunity, including veterans and individuals with disabilities.
PI273094168
